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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A pop-up menu will show up. It offers detailed information about all the actions that you can carry out on the given page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast array of educational video clips demonstrating how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a look at our extensive Frequently Asked Questions section, which contains questions asked by real people and offers real solutions. We constantly update our FAQ database with new entries in an attempt to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, you can get in touch with our great team of customer support engineers available 24x7x365 and eager to help you with any issue. Each support ticket you send will be responded to within 1 hour (the average ticket response time is approximately 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 324498

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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